Terms and Conditions
Ordering your products through our online store.
Thank you for deciding to make a purchase with us today. Your payment is made through a system operated by Sage Pay, one of the leading providers of online secure payments.
When we receive your order, we will generally dispatch it to you within one working day. If, for operational reasons, it will take longer than three working days to ship your order, we will inform you by email.
Orders from UK customers will be shipped by Royal Mail first class post or by Parcelforce 48 hour delivery. Orders from customers based outside the UK will be shipped by international mail or by international couriers such as Parcelforce or UPS.
If you need to contact us regarding the whereabouts of your order, please call us on +44 (0)207 636 8900 (Monday to Friday) or email us at firstname.lastname@example.org We will do our best to help.
If you wish to cancel your order after receipt of your order confirmation or if you have made a mistake regarding order quantity, for example, please call us on +44 (0)207 636 8900 (Monday to Friday) or email us at email@example.com before the end of the next working day. We will provide a full refund for cancelled orders or amended orders where appropriate. Should you notify us after one working day, you will be liable for any additional charges incurred in amending or cancelling your order.
If you change your mind once you receive your order, you may return goods to us within 5 days for a full refund. Goods must be unopened and undamaged and the cost of return and secure packaging is your responsibility. Any underpayment of return postage plus any Royal Mail surcharges are met by you.
If the goods that you ordered arrive damaged or faulty, please contact us on +44 (0)207 636 8900 (Monday to Friday) or email us at firstname.lastname@example.org. We will send you postage-paid packaging in which to return the goods. Upon receipt your payment card will be refunded in full for the original cost of your order.
Refunds can only be made to the card used for payment.
Your statutory rights are not affected.
All information in this website and in the online store should be accurate. However, we cannot accept any liability for any errors or omissions in this information.
We hope that weve thought of everything, but if not, please contact us!